Support
Support for existing clients
You reach the people on your engagement directly. There is no first-line layer to get through.
Ft. Social Crew Australia responds to standard support requests within four business hours and to anything affecting live campaigns or tracking within one hour. Clients reach their engagement team directly on +61 2 8000 0000 or at australia@ftsocialcrew.com.
Channels
How to reach us
For anything affecting live campaigns or tracking, call rather than email. One-hour response, escalated straight to the engagement lead.
FAQ
Support questions
What are your response times?
Within four business hours for standard requests, within one hour for anything affecting live campaigns or tracking. Escalation goes to the engagement lead, not a queue.
Who do I actually reach?
The people on your engagement. There is no first-line support layer between you and the team doing the work.
How do I report something broken?
Phone for anything urgent, email otherwise. Include the campaign or URL affected and when it started — it roughly halves resolution time.
Support
Not a client yet?
General enquiries go through the contact page — this line is for people already working with us.